Troubleshooting

The system information about Elcomsoft Cloud eXplorer operation is logged into ECX.log file that is located at:

•Windows: %AppData%\Elcomsoft\Elcomsoft Cloud eXplorer\ECX.log

•macOS: ~/Library/Application Support/Elcomsoft/Elcomsoft Cloud eXplorer/ECX.log

If you are experiencing any problems with Elcomsoft Cloud eXplorer, please create a ticket in our online support system (see Contacting us for details), providing us with the log file mentioned above.

The amount of information that is written to the ECX.log file is defined by the level of logging. The higher the level, the more detailed information is written to the log file, but it may affect the program and overall system performance. By default, a medium level of logging is set. To change the level of logging (if requested), please do the following:

1. Open the Settings.ini file that is created when you start the program for the first time. The file is located at:

•Windows: %AppData%\Elcomsoft\Elcomsoft Cloud eXplorer\Settings.ini

•macOS: ~/Library/Application Support/Elcomsoft/Elcomsoft Cloud eXplorer/Settings.ini

2. Define the necessary level of logging in the Level parameter. The following levels of logging are available:

0 - No logging is performed
1 - The information about fatal errors only is written in the log
2 - The information about program errors is written in the log as well
3 - The information about the program malfunctioning at the warning level is logged
4 - The program system messages at the information level are logged
5 - The level of logging that is necessary for debugging
6 - The Trace level of logging
7 - All information about the program work is logged. This level is the most informative, so please set logging to this level when reproducing the problem with ECX application

3. Close the file and restart ECX to apply the changes.